Service Assurance

Qualification of Instructors
Anyone who registered online as an instructor must provide their authentic identification information for review and approval by Chinesebon following its strict standard. Educational and professional qualifications of an instructor will be recognized by Chinesebon only if the graduation diplomas/certificates and Teacher’s Certificates are deemed authentic after strict scrutiny by Chinesebon.

Security of Payment
Payments made by a student will be held by Chinesebon and shall not be transferred to any instructor’s account until the student confirmed their attendance and completes their registered course(s) , so as to protect the interests of both students and instructors.

Refund anytime
You can apply for a full refund if you haven't started the course or you only have the first lesson. If you are not satisfied with your teacher or the course, you can complain to us.